Terms of use

1. These terms

These terms are an agreement between you and Cookkd, a free beta service run by an individual (“we”, “us”). By creating an account or using Cookkd you agree to them. If you don't agree, please don't use Cookkd. Our Privacy Policy explains how we handle your data.

2. Who can use Cookkd

• You must be 18 or older.
• You sign in with your own university email and join only the building you live in, using its building code.
• One account per person. Keep your account to yourself, and keep what you tell us (name, room, allergies) true.
• We can refuse, suspend or close an account that breaks these terms or puts other people at risk.

3. What Cookkd does, and doesn't do

• Cookkd is a noticeboard for your building. Cooks post the extra plates they're making, neighbours reserve them, and anyone can ask for a dish.
• We don't prepare, inspect, store, deliver or sell food. We don't check kitchens, cooks, or whether posts are accurate.
• When you reserve a plate or take on a request, the agreement is between you and the other student. We're not part of it, and cooks aren't our employees, agents or partners.
• Some features use AI, such as working out prices, the allergy check and support replies. They're aids, not professional advice, and they can be wrong.

4. If you cook

You are responsible for the food you offer. In particular, you must:

• Follow basic food hygiene: clean hands, surfaces and utensils; cook food through; keep hot food hot and cold food cold; and don't offer anything past its best.
• List every ingredient, including oils, sauces, stock and garnishes, and tick every allergen in the dish. Mention anything that could have got in by accident, like nuts in the same kitchen.
• Hand over food that matches your post. If something changes, tell the buyer, or cancel.
• Not offer: alcohol; raw or undercooked meat, fish, shellfish or eggs; unpasteurised dairy; home-canned, cured or fermented food; food cooked more than a day before pickup; or anything containing medicines, supplements, cannabis or other drugs.
• If you leave a plate out for contactless pickup, cover it, put the buyer's name on it, and only leave it out once it's ready to collect.
• Follow the rules that apply to you, including your residence's rules on cooking and selling in the building, and any food, tax or other rules where you live. Checking them is up to you.

5. If you buy

• Read the ingredients and allergens before you reserve, and ask the cook if you're unsure about anything.
• The allergy check compares your allergies with what the cook listed, and uses AI to look for hidden allergens. It relies on the cook's list being complete, it can be wrong, and a home kitchen can leave traces of anything. If your allergy is severe, only eat food you're sure about.
• Pick up when agreed, or as soon as a contactless plate is left out for you. Check the food looks and smells right, and eat it soon or keep it in the fridge.
• If someone has a serious reaction or gets ill, call 112 first. Then tell us through Help.

6. Payments

• Cookkd is free during the beta, and we don't take a cut of any sale.
• Buyers pay cooks directly at pickup, on Revolut or in cash, whichever the cook accepts. Contactless plates, left out instead of handed over, are paid on Revolut. Cookkd doesn't receive, hold or transfer money, and can't make refunds. Revolut's own terms apply to payments you make through it.
• Cookkd works out each price from what the ingredients cost plus the cook's time at local rates, and buyers pay the price posted. If an order is cancelled after you've paid, sort it out with the other student. We can help, but we can't make anyone pay or refund.
• Cooks are responsible for any tax on what they earn.
• We plan to charge a monthly membership after the beta. We'll tell you the price and ask you before charging anything.

7. Behaving well

Don't:

• post anything false or misleading, including about ingredients, allergens or prices;
• harass, threaten or discriminate against anyone, or make them feel unsafe;
• share other people's details, like their room number, outside Cookkd;
• use Cookkd for anything illegal, or to sell anything other than home-cooked food;
• create fake accounts, reviews or ratings, or try to break, scrape or overload Cookkd.

We can remove posts and suspend or close accounts that break these rules, without warning where someone could be at risk.

8. What you post

What you post (dishes, descriptions, messages, screenshots, your profile photo) stays yours. You allow us to store it and show it to the people it's meant for, so Cookkd works. Only post things you have the right to share. Your profile photo should be of you, and nothing offensive; we can remove one that isn't.

9. It's a beta

Cookkd is a test. It's provided “as is” and “as available”, without any promise that it works, is accurate, is always available, or keeps your data. We can change, pause or end Cookkd, or any part of it, at any time. We'll try to give notice when we can.

10. Our liability

• We're not responsible for the food cooks make: what's in it, whether it's safe, or whether it's as described. Nor for what happens at pickup, including to a plate left out for contactless pickup, or for payments, no-shows and disagreements between students.
• As far as the law allows, we're not liable for any loss or damage from using Cookkd or relying on anything in it, including AI features, and in particular for indirect losses, lost data, or anything outside our reasonable control.
• As far as the law allows, our total liability to you for anything to do with Cookkd is limited to €50.
• Nothing in these terms limits or excludes liability that the law doesn't allow us to limit or exclude, including for death or personal injury caused by our negligence, for fraud, or for gross negligence or deliberate misconduct, and nothing affects your legal rights as a consumer.

11. Your responsibility

If you break these terms or the law, for example by selling unsafe food or leaving an allergen off a post, you are responsible for the harm that causes. As far as the law allows, you'll also cover our reasonable costs if someone makes a claim against us because of it.

12. Ending

You can stop using Cookkd whenever you like. To delete your account, ask through Help. We can suspend or close your account if you break these terms, if it's needed to protect others, or if we end the beta. Sections 9 to 11 and 14 still apply after that.

13. Changes

We may update these terms. The date at the top shows the latest version. If a change matters, we'll ask you to accept it in the app before you carry on.

14. Law and disputes

These terms are governed by the law of the country where you live, in the EU or the UK, and you can take a claim to the courts there. Nothing in them takes away the rights your local consumer law gives you. If something goes wrong, please tell us through Help first so we can try to put it right.

15. Contact

Use Help in the app: Me, then Help and feedback.